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Frequently Asked Questions

HOW DO I SHOP FOR AN ITEM ON SKTVC?

Shopping at SKTVC is very easy. Once you click on “Add to cart” for the product you wish to purchase, follow these steps:-

 

    • Enter the Pin code of the address you wish to ship on the Pin code check page and click on “Proceed” to continue.

 

    • You would be taken to the Email login page if your delivery location is currently serviceable by us. Enter your Login details as requested and click on “Proceed” to go to your shipping details page.

 

    • On the Shipping Information page, enter the details of your delivery address and click on “Dispatch to this address” to see your order summary.

 

    • On the Order summary page, if the details are as per your expectations, click on “Proceed to payment” to go to Payment Information page.

 

    • On the payment page, choose a suitable payment option from Credit card, Debit card and Net banking. Click on “Pay now” after filling your payment details and confirm your payment.

 

 

Once your order has been placed, you will receive order details on website, email, and sms.

CAN I BOOK MULTIPLE ORDERS AT ONCE?

Sure! Multiple orders can be booked at one single time by simply adding them to your shopping cart. However, each order booked is subject to your delivery Pin Code being serviced by our delivery partners.

WHY AM I NOT ABLE TO GET MY PRODUCT SHIPPED TO MY LOCATION?

It is our endeavor to service all deliverable locations in India. However, your Pin Code may not support delivery because of the following reasons

 

    • Your pin code may not be currently serviced by our delivery partners

 

  • Our nearest Distribution centre may have run out of stock for your desired product

HOW DO I KNOW THAT MY ORDER IS CONFIRMED?

As soon as you place your order,

 

    • You would receive an order confirmation mail from us with your order and shipping details

 

ARE THERE ANY SHIPPING CHARGES?

We offer FREE SHIPPING for all our products except for the order with a cart value of less than Rupees Three Thousand (Rs 3,000) which will be subject to shipping charge of Rupees Seventy Five(Rs 75) . Octroi charges, wherever applicable, shall be borne and paid by the Company and not to be borne by Customer.

HOW CAN I TRACK SHIPPING OF MY ORDER?

You can track the status of your recent purchases by clicking on the “My account” page as soon as you login to your account.